Return Policy

RETURNS & REFUNDS

Our 30-day unconditional money back guarantee starts on the day that you receive your product or items. If 30 days have passed since you received your purchase, unfortunately we can’t offer you a return, refund or exchange. If within that 30 days you wish to make a return, for any reason, you will only be responsible for the cost of shipping to our Indiana warehouse. A refund of your money will always be issued within this 30 day window.  To be eligible for a return, when your item is not broken or damaged, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

In the unfortunate event that your item or product arrives damaged or broken, or stops working within the first 30 days, and a full refund is in order, we will pay for all return shipping costs associated with the return.  In this situation you may either ask for a full refund of the purchase price or for a replacement item/product to be sent to you.

Please send an email to support@alertworldwide.com to start the return process.  Include your name, address, order number and a brief description of the damage. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@alertworldwide.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@alertworldwide.com and send your item to: 7009 E. 56th Street, Ste G., Indianapolis Indiana 46226 USA.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: 7009 E. 56th Street, Ste G, Indianapolis Indiana 46226 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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